Refunds on Personalized Products

Due to personalization being custom designed for each order we are unable to offer refunds once the piece has entered production. We can, and will, however, replace a piece if it is found to have had a fault during the manufacturing process or has been received damaged from shipment.

We will not refund or exchange pieces where details are entered incorrectly i.e. typos or misspelling. Please make sure you are careful and check the details you enter when ordering.

Refunds will not be given to purchases lost or damaged in shipment. Due to the product being outside of our control we will only replace lost or damaged pieces. Upon notification of product being lost we will immediately issue a replacement piece to be sent to you.

PLEASE NOTE: PERSONALIZED items are made to order so please allow 1-2 weeks for production and an additional 3-5 days for shipping. 


We do not accept returns on personalized pieces unless there is a defect in the product. Given that these are made to order we cannot resell them hence we cannot return due to change of mind or any other circumstances.